We are committed to providing our customers with the absolute best possible service and support. To that end, we pledge to deliver the following rights to all our customers:
WE WILL BE RESPONSIVE AND RESPECTFUL
Your needs will be met with speed and purpose, and you will be treated with respect and courtesy. This includes accessibility to our employees, to information, and to others in our company who can assist you when needed.
WE WILL ONLY SELL YOU WHAT YOU NEED
We promise to properly assess your vehicle, your needs as a driver, and to offer professional and honest recommendations. We will never sell you more than you need or suggest a service that isn’t warranted. If we don’t have exactly what you need or want, we promise to do everything possible to get it for you in a timely manner.
WE WILL PROVIDE A CLEAR EXPLANATION OF COST BEFORE DOING ANY WORK
We will not perform any work on your vehicle without your approval. After we have given you a clear explanation, you will receive a detailed report of the work to be performed on your vehicle, as well as full disclosure of our labor rates, applicable warranties and payment policies. We guarantee there will be no surprises.
WE WILL HAVE TRAINED PROFESSIONALS WORKING ON YOUR VEHICLE
Vehicles today are more technologically advanced than ever before. We’re committed to providing the very best on-going training and certification for our tire and service team. Our technicians are on the cutting edge of today’s technology and are among the best trained professionals in our industry.
WE WILL KEEP YOU UPDATED ON THE STATUS OF YOUR VEHICLE
From the moment your vehicle enters our shop, until the time service on your vehicle is complete, we promise to keep you informed every step of the way.
WE WILL PROVIDE A CLEAN AND COMFORTABLE PLACE TO WAIT
We promise to maintain a clean, comfortable waiting area. We promise to regularly clean our restrooms. We promise to have fresh, hot coffee and wireless access available. Always.
WE WILL MAKE SURE YOU ARE OUR MOST IMPORTANT CUSTOMER
Without you, there is no Neal Tire and Auto Service. Every customer is important to us and we consider you as part of the family. If you don’t receive service beyond your expectations, it is your right to tell us.
